{"id":72937,"date":"2023-09-15T13:22:29","date_gmt":"2023-09-15T12:22:29","guid":{"rendered":"https:\/\/www.ascert.biz\/?page_id=72937"},"modified":"2026-02-02T13:34:57","modified_gmt":"2026-02-02T12:34:57","slug":"information-for-service-users","status":"publish","type":"page","link":"https:\/\/devserva.inicodigital.com\/maina\/information-for-service-users\/","title":{"rendered":"Information for Service Users"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Page Header” _builder_version=”4.16″ background_image=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2023\/07\/web-images-4.png” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Information for Service Users” text_orientation=”center” button_one_url=”#” button_two_url=”#” button_two_text_tablet=”” button_two_text_phone=”” button_two_text_last_edited=”on|desktop” admin_label=”Hero Section” _builder_version=”4.16″ title_font=”Montserrat|100|||||||” title_font_size=”54px” title_line_height=”1.4em” content_font_size=”22px” content_line_height=”1.8em” subhead_font=”||||” background_color=”rgba(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(58,52,226,0.93) 0%|rgba(73,108,220,0.7) 100%” background_color_gradient_start=”rgba(58,52,226,0.93)” background_color_gradient_end=”rgba(73,108,220,0.7)” custom_button_one=”on” button_one_text_size=”16px” button_one_bg_color=”#6eba01″ button_one_border_width=”2px” button_one_border_color=”#6eba01″ button_one_border_radius=”0″ button_one_letter_spacing=”2″ button_one_font=”Montserrat|||on|” button_one_use_icon=”off” custom_button_two=”on” button_two_text_size=”16px” button_two_border_width=”2px” button_two_border_color=”#ffffff” button_two_border_radius=”0″ button_two_letter_spacing=”2″ button_two_font=”Montserrat|||on|” button_two_use_icon=”off” module_alignment=”left” custom_margin=”|||” custom_padding=”0px||9px||false|false” animation_style=”fade” button_one_text_color_hover=”#6eba01″ button_two_text_color_hover=”#6eba01″ button_one_border_color_hover=”#ffffff” button_two_border_color_hover=”#ffffff” button_one_border_radius_hover=”0″ button_two_border_radius_hover=”0″ button_one_letter_spacing_hover=”2″ button_two_letter_spacing_hover=”2″ button_one_bg_color_hover=”#ffffff” button_two_bg_color_hover=”#ffffff” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#6eba01″ button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#6eba01″ button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ffffff” button_two_border_color__hover_enabled=”on” button_two_border_color__hover=”#ffffff” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”0″ button_two_border_radius__hover_enabled=”on” button_two_border_radius__hover=”0″ button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”2″ button_two_letter_spacing__hover_enabled=”on” button_two_letter_spacing__hover=”2″ button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#ffffff” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”#ffffff”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”||-28px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” header_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n

This section has been created for people using our services<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”18px” custom_margin=”-25px||-3px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

\u00a0Here you can view our charter, which sets out our commitments about what you should expect from ASCERT in your relationship with our services. You can also hear from people that have been supported by ASCERT about their journey and tell us about yours. There is also a service finder which you can use to see what services we offer in different areas of Northern Ireland.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2026\/02\/Qtr-3-Results-LANDSCAPE-Results-of-Your-Voice-Matters-.png” alt=”A cartoon image saying %22YOUR VOICE MATTER%22. Below this are four cartoon people with speech bubbles containing quotes from ASCERT’s service users. To the right of this are two pie charts outlining the results of our survey.” title_text=”Results of Your Voice Matters Service User Survey” _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.0″ min_height=”410px” custom_padding=”||50px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/This-charter-defines-what-you-should-experience-from-our-services.-min.png” title_text=”Our Commitment to You” url=”https:\/\/devserva.inicodigital.com\/maina\/ascert-charter\/” _builder_version=”4.27.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_option_url=”https:\/\/devserva.inicodigital.com\/maina\/ascert-charter\/” global_colors_info=”{}”]<\/p>\n

ASCERT’s Charter<\/span><\/h3>\n

We have produced a charter that sets out our commitments to the people we support.\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/LISBURN-SMART-RECOVERY-SOCIAL-MEDIA-POST-3-min.jpg” alt=”A man sits on a yellow chair. He wears a black baseball cap and a orange huddie.” title_text=”Voices of Hope” url=”https:\/www.ascert.biz\/voices\/” force_fullwidth=”on” _builder_version=”4.27.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_option_url=”https:\/\/devserva.inicodigital.com\/maina\/voices\/” global_colors_info=”{}”]<\/p>\n

Voices of Hope<\/span><\/h3>\n

Here you will find video and testimonials from people who have used our services or with lived experience sharing their stories.\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/Your-Voice-Matters-Square-1.png” alt=”A graphic of four people wearing different colour t-shirts. Above their head are speech bubbles. Each bubble has a word in it that makes the sentence %22Your Voice Makes Change%22. Above that the image says Your Voice Matters.” title_text=”Your Voice Matters” url=”https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=eIdATolEt0a7zb1jh_87MuZ6ck570EhGjLZEvsC2VNlUOFdJQ01aUTZKRFpOQkU0MVdWSFgyQ0NBMS4u” force_fullwidth=”on” _builder_version=”4.27.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”||0px|||” link_option_url=”https:\/\/devserva.inicodigital.com\/maina\/yourvoicematters\/” global_colors_info=”{}”]<\/p>\n

Have Your Say<\/span><\/a><\/h3>\n

Your feedback is very important in helping us gain a picture of the care you received. The information will be used to help improve our services.<\/span><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#F39546″ min_height=”441px” custom_margin=”|auto|50px|auto|false|false” custom_padding=”|||6px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/Website-Photos-Please-compress-2-1-1.png” alt=”A group of people sit around in a circle for a SMART Recovery meeting.” title_text=”SMART Recovery” url=”https:\/\/devserva.inicodigital.com\/maina\/project\/smart-recovery\/” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” custom_padding=”26px|41px||28px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”19px|35px|0px|0px|false|false” global_colors_info=”{}”]<\/p>\n

SMART Recovery Groups<\/strong><\/span><\/h2>\n

We warmly extend an invitation to join us at these weekly meetings facilitated by ASCERT.<\/strong><\/span><\/p>\n

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Wednesdays 11am-12.30pm<\/strong><\/span><\/h2>\n

Omagh Library, 1 Spillars Place, <\/strong><\/span>Irishtown Road, Omagh, BT78 1HL<\/strong><\/p>\n

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Thursdays <\/strong><\/span>11am-12.30pm<\/strong><\/span><\/h2>\n

Atlas Centre, 7 Bachelors Walk,\u00a0<\/strong><\/span>Lisburn, BT28 1XJ<\/span><\/strong><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/devserva.inicodigital.com\/maina\/project\/smart-recovery\/” button_text=”Find out more” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#292966″ min_height=”540.3px” custom_margin=”86px|auto|86px|auto|true|false” custom_padding=”|||6px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/APPROVED-RSUN-LOGO-min.png” alt=”RSUN Logo” title_text=”RSUN Logo” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” custom_padding=”26px|41px||28px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”19px|35px|0px|0px|false|false” global_colors_info=”{}”]<\/p>\n

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RSUN <\/strong>The voice of people with lived experience.\u00a0<\/strong><\/strong><\/strong><\/h2>\n

Empowering people with lived experience of substance use across Northern Ireland.<\/span><\/strong><\/p>\n


RSUN supports individuals and peer groups to share their voices at local and regional meeting at all levels, ensuring services are informed inclusive, and recovery focused.<\/span><\/strong><\/p>\n

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To find out more, contact Paul:<\/strong><\/span><\/h2>\n

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paulw@ascert.biz <\/a><\/strong><\/span><\/h2>\n

0800 254 5123<\/span><\/a><\/strong><\/span><\/h2>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#F39546″ min_height=”441px” custom_margin=”|auto|50px|auto|false|false” custom_padding=”|||6px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/devserva.inicodigital.com\/maina\/wp-content\/uploads\/2025\/07\/Website-Project-Icons-1-1.png” alt=”Six members of ASCERT’s recovery choir stand smiling for a photo holding a BBC Sing photo frame. ” title_text=”Recovery Choir” url=”https:\/\/devserva.inicodigital.com\/maina\/project\/smart-recovery\/” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” custom_padding=”26px|41px||28px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”19px|35px|0px|0px|false|false” global_colors_info=”{}”]<\/p>\n

Recovery Choir<\/strong><\/span><\/h2>\n
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Are you:<\/span><\/strong><\/p>\n